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Frequently Asked Questions

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Items that are customized with embroidery or screen printing will not be accepted for returned.

To return a Imperial product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at info@imperialusa.biz  and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What can be returned: Only blank items that are not decorated with embroidery or screen printing can be returned.

What cannot be returned: No returns will be accepted after 14 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return.

Returns for refund: must be made within 14 days of receipt of purchase.

Returns for exchange or store credit: must be made within 14 days of receipt of purchase.

Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

To return your items:

  1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
  2. Write the RMA number in a conspicuous place on the outside of the return parcel.

We will email the return address to you with the RMA number.

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UPS Ground

Ships To Domestic: All states

UPS Ground 1-6 Days in transit depending on location. Delivered by end of day

This is a live shipping method, the price will be calculated via the web services provided by the carrier.

UPS 3 Day Select

Ships To Domestic: All states

UPS 3 Day Select 3 days in transit Delivered by end of day

This is a live shipping method, the price will be calculated via the web services provided by the carrier.

UPS 2nd Day Air

Ships To Domestic: All states

UPS 2nd Day Air 2 days in transit Delivered by end of day

This is a live shipping method, the price will be calculated via the web services provided by the carrier.

UPS 2nd Day Air AM

Ships To Domestic: All states

UPS 2nd Day Air AM 2 days in transit Delivered by 12:00 P.M.

This is a live shipping method, the price will be calculated via the web services provided by the carrier.

UPS Next Day Air Saver

Ships To Domestic: All states

UPS Next Day Air Saver 1 day in transit Delivered by 4:30 P.M.

This is a live shipping method, the price will be calculated via the web services provided by the carrier.

UPS Next Day Air

Ships To Domestic: All states

UPS Next Day Air 1 Day Transit Delivered by 12:00 PM

This is a live shipping method, the price will be calculated via the web services provided by the carrier.

UPS Next Day Air Early AM

Ships To Domestic: All states

UPS Next Day Air Early AM 1 Day in transit Delivered by 8:30 A.M.

This is a live shipping method, the price will be calculated via the web services provided by the carrier.

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We employ specialized computer software, along with an experienced embroidery design person to turn your vectored artwork into a stitch file making it ready to sew out on the embroidery machines. Separate charges may apply to digitize your logo(s).

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Of course, we actively help organizations find the best solution for their marketing requirements. We are a full-service provider of embroidered & screen-printed apparel as well as promotional products and advertising specialties.

Feel free to reach us via:

Contact Form